Who We Are and How We Came to Be
We are a family owned and operated HVAC company proudly serving the upstate of South Carolina. We founded this company with three siblings and one guiding principle, ”Our Family, Treating You Like Family.”
After years of working for others, we realized that we wanted something different. We wanted the freedom to help people solve their problems with integrity and the ability to be completely transparent with our customers. The only possible way for us to do that was to start our own HVAC company. So with hard work, a passion for helping others, many family meetings, and a lot of laughter, Family Air was born.
Our Family Treating You Like Family
We weigh every decision we make against one single question, “Is this how we would treat our own family?”. If the answer is no, then we’ll keep trying until we find a solution that we would feel good about providing.
What We Believe
We believe people deserve to be treated with respect, kindness, and honesty. This means we will never participate in shady business practices just to make a quick buck:
- No high pressure sales
- No scare tactics
- No upselling
What We Do
We have a customer-oriented focus and want to do everything we can in order to ensure you’re getting the best customer experience possible, this means:
- Free 2nd opinions
- Fair pricing
- No hidden fees
- Flexible appointment hours
- No extra charge for weekends
- Wi-fi troubleshooting included with smart thermostat installs
Our main goal will always be to make sure you’re getting the best solution for your home comfort needs. So when you need help, whether you just need a thermostat installed or your air isn’t working at all, give us a call and we would love to help. After all, here at Family Air we believe that our family should treat you like family.